Ordering and shipping information

Do you deliver internationally?

Yes, we ship to most countries, worldwide. Shipping costs and estimated delivery times will be displayed at checkout based on your location.

Do you ship to all countries?

While we ship to most countries worldwide, there are a few locations we're unable to serve due to shipping restrictions. If your country isn't available at checkout, please email us, and we'll let you know if there are any alternative options available.

Can I ship to a PO Box?

Yes, we can deliver to PO Boxes with our standard shipping service only. Please note that express shipping is not available for PO Boxes

For customers in the UAE using a PO Box: Please include your phone number with your shipping information so Emirates Post can contact you when your order arrives.

Can I cancel my order?

Order cancellations may be possible depending on the processing stage. To request a cancellation, please email us as soon as possible at info@emf-publishing.com.

Can I edit my order?

Changes to your ordermay be possible depending on the processing stage. To request any changes to your order, please email us as soon as possible at info@emf-publishing.com.

How will I know you have received my order?

You'll receive a confirmation email with your unique order number right after your purchase goes through. This is our way of letting you know everything's all set!

I didn't get a confirmation email

Confirmation emails can sometimes play hide-and-seek in junk or spam folders, so please check those first. If you paid with PayPal and use a different email for that account, your confirmation might have gone there instead.

Still can't find it? We're happy to help! Just drop us a line at info@emf-publishing.com with:

  • Your name
  • When you placed your order
  • Your delivery address

We'll track down your order details right away!

Can I change my delivery address?

Oops! Address mix-up? No problem! Please get in touch with us at info@emf-publishing.com as quickly as you can, and we'll do our best to update your shipping information before your package heads out the door.

Can I pay over the phone?

We're currently set up for online payments only through our website checkout system. It's quick, easy, and secure!

How do I apply a discount code?

Got a discount code? Wonderful! Just enter your code in the "Promo Code" section during checkout before you complete your payment, and watch the magic happen as your total updates automatically.

What payment methods do you accept?

We accept all major credit cards and PayPal, making it easy for you to choose the payment option that works best for you!

Are my payment details secure?

Yes, absolutely! We take the security of your payment information very seriously and use industry-standard encryption and security measures to keep your details safe.

Can I order in bulk?

Yes! We're happy to accommodate bulk orders. Please email us at info@emf-publishing.com for a customised quote and to discuss potential discounts for larger quantities.